New engagements
Scope a systems audit, request a proposal, or ask whether automation is the right answer for a process you are trying to fix.
dr.jorgeclemente@proton.me →Contact Us
Talk to the engineers
Enquiries go directly to the people who design and maintain our systems — not to a ticket queue that routes back to a form. Write to us in English or Portuguese and we will respond within one business day.
Direct Channels
Where to write
Existing deployments
Production incidents, access problems and platform questions. Include the platform name and the account or deployment identifier so we can locate it quickly.
dr.jorgeclemente@proton.me →Data protection requests
Access, correction, export or deletion of personal data, and any question about cookies or advertising identifiers set on our sites.
dr.jorgeclemente@proton.me →Scholarship programme
Questions about the 2026 Scholarship Hackathon — eligibility, submission requirements, evaluation criteria and disbursement.
Visit the programme →Response Expectations
What happens after you write
Acknowledgement. Every message receives a written acknowledgement, usually the same working day.
Qualified reply. A reply from the engineer responsible for the relevant discipline — artificial intelligence, data science or information security — within one business day. Complex scoping questions may take longer, and we will tell you when they will.
Production incidents. Existing clients with a support agreement are monitored around the clock; high-priority incidents that block a live service carry a response target under thirty minutes. See System Support for the escalation route.
Data-protection requests. Answered within one month of receipt, as required by the GDPR and by Angolan data-protection law.
Elsewhere
Company presence
We publish engineering notes and platform announcements on our public channels. These are the only official accounts for TICNES AI; we do not run unofficial groups or accept payment requests through social media.
Company: TICNES, Lda. — operating as TICNES AI. Website: ticnes.ai. Working languages: English and Portuguese.